Shipping & Delivery 配送政策
Ordering 下單
所有的訂單一般需要1-5天工作日進行處理。節假日和非常繁忙期間訂單或需稍長時間進行處理。 請使用真實姓名，地址和電話下單，如因為信息不真實或錯誤而不能送達或者清關，概不接受退款。由於產品的性質，一旦打開產品包裝，我們將不接受退款。包裝前請仔細檢查，如果產品有貨，請在24小時內聯繫，逾期恕不接受。
Online orders typically take 1-5 working days to be processed. During high volume or holiday period, please allow more time to proceed your orders. When placing an order, please use your real name, address and phone number. If the information is incorrect and the parcel cannot be delivered no refund will be accepted.
Shipping Fee 運費
在澳洲境內訂單超過$250包郵，低於$250 的訂單則需$20運費。在特別活動期間，運費有可能出現變動。
Free shipping for orders over $250 within Australia, and $20 shipping for orders under $250. During special or promo events, shipping rates are subject to change.
International Shipping Fee 海外運費
在澳洲境外，訂單超過A$800包郵，低於$800 的訂單則需$80運費。目前服務區域包括香港，台灣，新加坡，馬來西亞。在特別活動期間，運費有可能出現變動。
Free shipping for orders over $800 outside of Australia, or $80 shipping fee for orders under $800. International shipping available to Hong Kong, Taiwan, Singapore and Malaysia at the momene.t During special or promo events, shipping rates are subject to change.
For estimated delivery times to your country, please visit Australia Post International and select your destination city to look for the estimated times on delivery.
Extra Insurance 額外保險
我們所有的海外訂單，都統一採用澳洲郵政空運包裹投送，並帶有跟蹤編號，讓您可以第一時間查看包裹的詳情。如果您需要額外的保險來保障你的產品，可以在結賬時候勾選上 “Insured” 選項，我們會為您的包裹添加澳洲郵政的額外保險，詳情可瀏覽澳洲郵政官網。以上服務暫時只適用於香港，新加坡和台灣等地區。請使用真實姓名，地址和電話下單，如因為信息不真實或錯誤而導致不能送達或者清關，概不接受退款。
All our overseas orders are delivered by Australia Post air parcels with a tracking number, allowing you to check the details of the parcel at anytime. If you need additional insurance to protect your products, you can tick the “Insured” option at checkout and we will add an extra Australia Post insurance to your package, , details can be found on the Australia Post official website. The above services are only available in Hong Kong, Singapore and Taiwan for the time being. If the information is incorrect and the parcel cannot be delivered no refund will be accepted.